Frequently Asked Questions
Who are the Interstude travelers?
Interstude travelers comprise of international exchange students, interns, work travel permit holders and language exchange students who love to explore what Montreal and its surrounding places has to offer. Interstude designs their amazing experiences from cultural through party trips and events and ensures that they bank on memories that will last a lifetime.
Is there an age restriction on the tours?
Interstude travelers are 18 years old and above. It generally caters its trips to students from ages 18-28. If you are still under 18, you are most welcome but you will be required to seek permission from your parent or guardian and submit to us a signed written consent. You can scan the document and send it to firstname.lastname@example.org.
Can I participate even if I’m not a student?
Sure, you can! Interstude takes care of the social life of international students temporarily staying in Montreal but our tours are also open to non-students. Our tours indulge students, young professionals and those who love travel and fun. Feel free to check our line up of trips and events.
Can I participate even if I’m alone?
You have to! Joining an Interstude event is the best way to meet other young people and share amazing moments! Grow your network and celebrate culture and teamwork with new friends.
Is alcohol allowed during the tours?
As Interstude events target those who are 18 to 28, many of our activities do not involve alcohol or entry into nightclubs. There maybe a few event exemptions where pre-drinks or apero may be allowed and these party events will be pre-announced. You should also know that alcohol consumption and the entry in nightclubs are not allowed if you are under the legal age. In the US, 21 is the legal age to consume alcohol. 19 is the legal age to consume alcohol in Ontario while it is 18 in Quebec. In the event that unfortunate circumstances arise from your alcohol consumption, you may be detained in a US police station. And if you insist on drinking alcohol, you will be fully responsible on the consequences that go along with it - physical, monetary and legal.
Mode of Payment:
How to pay?
We take the easiest possible way for our customers so it will be through online payment only. Interstude accepts online payment via VISA Debit or other credit cards. You’ll be receiving an invoice on the payment made and a confirmation email of your reservation. If you made an initial deposit, you will receive a confirmation of your outstanding balance that you would need to settle on the date specified by Interstude.
Can I pay in full right away?
Yes, you can! You’ll be receiving an acknowledgement email of your full payment as well as a confirmation of your reservation.
When to pay?
You can refer to the date of opening and closing payment on each event description
Can I cancel my booking if I decide not to push through with it?
There is no cancellation policy. What we may suggest is the possibility for you to resell your ticket at either current or lower price to anyone who may be interested in the trip and you can notify us by sending your buyer’s info at email@example.com.
Can I get a refund?
You can’t get refund once you’ve paid for the trip. However, if a scheduled trip will be cancelled by Interstude for reasons such as extreme climate condition and external factors that might endanger its participants and insufficient number of participants, you will receive a notification on your email for information and guidance. Aside from the reasons stated above, InterStude will not make a refund. Interstude will inform you via email if a trip will be cancelled two days in advance.
If a trip is cancelled, how can I get a refund?
You will get the refund directly on the card you paid with in 5 to 10 business days.
Are taxes included in the price?
Our trips to Canada are taxable in accordance to government laws of the province of destination. Applied taxes will be shown on your invoice. United States trips, on the other hand, are non-taxable.
Are tips for drivers included in the price?
As it has been noted on the event description, you will be asked $3 (USD) per day of travel for the driver’s gratuity.
Do I need travel insurance?
Insurance charges. We strongly recommend for you to take appropriate travel and medical insurance to ensure your safety and protect your investment. For your insurance needs, we recommend Conseiller RBC Travel Insurance or Blue Cross.
How do you send out travel documentation?
Shortly after we receive your payment we will send you your initial documents including proof of purchase and confirmation of your reservation. Aside from the above, you will be fully responsible in obtaining and in paying travel-related documents required by all relevant government authorities on your trip. It will be your responsibility to ensure that you have with you the travel documents required by the place of destination, connecting country and as well as those documents to be needed upon your return to Canada.
What travel documents do I need to bring?
f you are not a Canadian citizen, you must have with you a valid passport and visa for US trips. If you are a Canadian citizen, you must show proof of your citizenship through your documents such as birth certificate, passport or citizenship card. In destinations where passports or visas won’t be required, you would need to present a valid ID with picture. For US tours, you will be required of a passport that is at least six (6) months valid after the return date and valid visas, both Canadian and US. If your visa is expiring soon, you need to bring with you your plane ticket to prove that you’re about to leave Canada soon. In crossing borders, students are required to present their student permits. Please also make sure that the name on your identification cards matches all your other travel documents.
Do I need a visa to go to the US?
- I’m European and I went to USA during the last 3 months: You DON’T need any visa but you have to pay $6 (USD) at the border (by cash).
- I’m European and I didn’t go to USA during the last 3 months: You DON’T need any visa and you don’t need to pay customs fees.
- I’m NOT European : You need a visa to go to USA.
I have an ESTA do I still have to pay the 6$ Visa Exemption to cross the road border?
Yes! ESTA is only for Air boarder, the 6$ visa exemption is only for Road border.
Do I need to exchange my money to US dollars to go to the USA?
YES! We strongly recommend that you to change your money BEFORE leaving to make your trip more convenient especially when paying customs at the border.
What can I bring from the USA?
If we remain within 24 hours on U.S. territory: you owe NOTHING back. If we stay 24h or more: you have the right to $200 (alcohol and tobacco cannot be claimed). If we stay 48h or more: you have the right up to $800, this includes alcohol and tobacco. As for the information on the quantities of alcohol you can bring: you have the right to 1.5 L of wine, a total of 1.14 liters of alcoholic beverages and a maximum of 8.5 liters of beer. Concerning tobacco: 200 cigarettes, 50 cigars, 200 grams of manufactured tobacco and 200 tobacco sticks.
What happened if I miss the start of the trip?
You really need to be on time because everything is precisely programmed. If you loose the start, you can reach us directly on the place of the event by your own way but unfortunately this will be entirely in your care.
What happened if I lose my personal stuff?
Too bad! Interstude and The Dream Team are NOT responsible for your personal stuff. They are under your own responsibility.
How do I make my stay in the bus pleasant and comfortable ?
We recommend for you to bring a comfy pillow, eye cover, ear plugs, blanket and some snacks to make your bus trip more comfortable.
Will there be wifi on the bus or other means of entertainment?
Unfortunately, there’s no wifi but will have a line up of great movies depending on the group demand.
Will there be restroom and/or restaurant stops on the road?
There’s a restroom in the bus that you may use, however, its use is limited but the good news is that there will be a number of restroom and restaurant stops along the way depending on the group’s demand.
Who will be our group leader?
While we can’t tell you who your leader is prior to departure, we can tell you that he or she will be awesome! The Dream Team, a group of fun and amazing students who share your love for travel, will be there to guide and ensure that you’re having the best time of your life.
How can I become an Interstude Legend?
All you have to do is complete the challenges of the day and post them on the Facebook event before 6PM with the hashtags noted on the trip booklet.
Will there be changes in the itinerary?
Your travel itinerary may change without prior notice due to unforeseen events such as accidents in the highway, border crossing too long, bus breakdown, natural calamities and other circumstances alike. However, Interstude will not be liable for the travel delay caused by these unexpected incidents.
What type of accommodation do you usually book?
Accommodations are usually shared with your co-travelers and are generally in quad rooms, a room with two double Queen beds in a 3 stars hotel. There may be a time in the year that a hostel or dorm will be booked where everyone can have a single bed; this event will likewise be pre-announced.
Are there any towels in the hotel?
It depends on the hotel, but usually, at Interstude, we select hotels with furnished towels.
Is accommodation air-conditioned/ heated?
We want the Interstude travelers to be as comfortable as possible so when you are headed to a hot climate, it is likely that you will either have a fan or air-conditioned room. During winter, expect heated cabins. Of course, if you are staying in rather remote areas, you will need to expect the facilities to be a little more basic.
Will there be hotel perks?
We usually book hotels without breakfast, pool, gym and other special perks but in any case that there will be, you will be informed by the Dream Team, either on the bus or upon your arrival at the hotel. Any other perks offered by the hotel are not included in the services or in the trip package you booked with Interstude.
Will I be able to charge my gadgets or other electrical appliances?
Yes, it is possible and you may also charge on the hotel upon your arrival. We also recommend that you bring a travel adapter with you, just in case it be needed.
Will my mobile work?
Contact your mobile network provider before you leave about global roaming and the costs involved. Alternatively, you can also buy a local sim card at low cost on the destination, just make sure that your phone is unlocked for it to work.
Will I get internet coverage?
Some places have Wi-Fi hot spots and other places may have no coverage at all. If ever you’ll experience the latter, take the chance to seize the moment with your co-travelers the old-fashioned way, disconnect to connect.
Can I leave the tour early?
It is possible to leave a tour early, however, you will be responsible for your own arrangements from the moment you decide to leave the tour. If you decide so, you will be responsible for all costs associated with leaving early. If you feel that this may be necessary, please coordinate with the Dream Team member during your tour or pre-advise us at firstname.lastname@example.org.
Should I give a tip to the Dream Team?
If you're happy with the services you received, providing a tip - though not compulsory - may be appropriate but totally under your own discretion. You may also ask your Dream Team leader for his advice on tipping at restaurants or with local guides.
If you have more questions, you may send your inquiry to email@example.com.